Webinar

Post-Purchase Experience to Boost Retention and Subscriptions

August 27, 2025

11 a.m. EST | 4 p.m. GMT | 5 p.m. CET

Stop Acquiring Customers Who Don't Come Back.

Your customer acquisition costs are climbing, yet too many customers buy once and disappear.

The problem isn't your product or your ads. It's what happens after the purchase. Most DTC brands treat post-purchase as an afterthought while the smartest operators are turning this critical window into their biggest revenue driver.

Join five top DTC retention experts as they break down the exact strategies, tools, and tactics they use to transform one-time buyers into loyal, high-LTV customers. This isn't theory, these are battle-tested playbooks from experts running top brands.

You’ll learn how to:

Design subscription flows that actually retain customers beyond month 2 – learn the psychology and mechanics behind subscription experiences that customers love

Turn order tracking into a revenue channel with proactive, branded communication that delights customers and drives their next purchase.

Optimize your entire customer journey from first click to loyal advocate using tools and integrations that actually move the needle.

Bridge the digital-physical gap with strategic post-purchase direct mail that captures attention, builds brand loyalty, and drives measurable increases in customer lifetime value.

Leverage customer data to create hyper-personalized retention campaigns that drive repeat purchases and increase average order value.

Featured speakers:

Rory Jeffries

Relo

Harry Willis

Relo

Gabriel Loftus

Paper Run

Casey Colligan

Smartrr

Adrien Levinger

FAV Solution

Vijay Khandekar

Peel Insights

Partners:

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Back to Events

Post-Purchase Experience to Boost Retention and Subscriptions

Webinar

August 27, 2025

30

Key Takeaways

Design subscription flows that actually retain customers beyond month 2 – learn the psychology and mechanics behind subscription experiences that customers love

Turn order tracking into a revenue channel with proactive, branded communication that delights customers and drives their next purchase.

Optimize your entire customer journey from first click to loyal advocate using tools and integrations that actually move the needle.

Bridge the digital-physical gap with strategic post-purchase direct mail that captures attention, builds brand loyalty, and drives measurable increases in customer lifetime value.

Leverage customer data to create hyper-personalized retention campaigns that drive repeat purchases and increase average order value.

Featured speakers:

Rory Jeffries

Relo

Harry Willis

Relo

Gabriel Loftus

Paper Run

Casey Colligan

Smartrr

Adrien Levinger

FAV Solution

Vijay Khandekar

Peel Insights

Partners:

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